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Keyboard Shortcuts

You can perform common tasks in CRM using the keyboard. Shortcuts work only on the screen listed below, not on all screens. On Mac, use ⌘; on Windows and Linux, use Ctrl…

  • 4 min read
  • Last updated September 24, 2026
On this page
  1. Call Screen
  2. Reply box
  3. Creating New Conversations and Editing Messages
  4. Windows, Lists, and Search
  5. Team Chat
  6. Other Screens
  7. Related articles

You can perform common tasks in CRM using the keyboard. Shortcuts do not work on all screens; they work only on the screen specified below. On Mac, use the ⌘ key; on Windows and Linux, use the Ctrl key; in this article, both are referred to as ⌘/Ctrl.

  • InboxUse shortcuts on the conversation screen
  • Pre-written ResponsesManage the responses you’ll add via shortcuts
  • Team ChatChat with your teammates

Call Screen

Works when a conversation is open and the cursor is not in a text field:

  • S → Changes the chat status. For chats from the live chat on your website, it clicks the Close button and displays the "Close Chat" confirmation; if the chat is already closed, it clicks the Reopen button. For other chats (email, WhatsApp, and other channels), it opens the status menu.
  • T → Opens the tag drawer; you can add or remove tags from the conversation.

When typing in the reply box, S and T must be typed out as text; the shortcuts do not work. First, click outside the reply box. These two shortcuts work for users who have permission to update conversations.

Reply box

  • ⌘/Ctrl + Enter → Sends the reply; if you are in note mode, it adds the note. It does not work if the box is empty and there is no attachment.
  • Enter or Shift+Enter → Starts a new line; does not send the message.
  • ⌘/Ctrl + K → Opens the "Ready-Made Responses" drawer. The response you select is added to the text box, with the variables filled in using the conversation's details.
  • ⌘/Ctrl + / → Opens the Help Center articles drawer. The article you select is added as a link in the reply.

⌘/Ctrl + K and ⌘/Ctrl + / also work while typing in the response box; you do not need to move the cursor out of the box.

Creating New Conversations and Editing Messages

  • ⌘/Ctrl + Enter (New conversation) → Click the "Create" button while in the message field. Quick reply and article shortcuts also work on this page.
  • ⌘/Ctrl+Enter (Edit reply or note) → Saves the change when editing a sent reply or note.
  • Esc → Closes the open window, the right-side drawer, or the drop-down menu.
  • ↑ / ↓ and Enter → Navigates between options in the search window and drop-down lists, and opens the selected one.
  • Enter (Search in Calls) → Searches instantly in the search bar at the top of the call list.
  • Esc (Search in Conversations) → Closes the search bar and clears the search.

There is no keyboard shortcut to open the search window in the CRM panel; use the Search box at the top of the section panel to start a search. In your public Help Center, ⌘/Ctrl+K opens the visitor’s search box.

Team Chat

  • Enter → Sends the message.
  • Shift + Enter → Starts a new line.
  • ↑ → Opens your last message for editing when the message box is empty.
  • Esc → Cancels editing or replying to a message.
  • ↑ / ↓, Enter, or Tab → Use @ to browse and select a teammate’s name from the suggestions; Esc closes the suggestion list.

Other Screens

  • ⌘/Ctrl+Enter (Customer note) → Adds the note to the customer profile and the note field in the sidebar of the conversation; Enter starts a new line.
  • Enter (Phone) → Initiates a call from the number field on the keypad.
  • Enter or Boşluk (Sales Tracking) → Opens the opportunity card when you hover over it with the keyboard.
  • ← / → and Home (Column separator) → When you hover over the separator between columns on the conversation screen with Tab, you can adjust the width; Home returns to the default width. Dragging Esc cancels the operation.
  • ⌘/Ctrl + + / ⌘/Ctrl + - and Home (Flow Editor) → Zooms in, zooms out, and returns to the starting point while editing a flow under BLE AI › Automation › Flows.

When a step is selected in the flow editor, pressing the Delete or Backspace key deletes that step and the subsequent steps linked to it.

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Keyboard Shortcuts — Blesyum