General Terms and Conditions of the Service Agreement

This contract governs the general terms and conditions of the digital services to be provided by Blesyum to the Client. The specific scope, duration, fee, and delivery terms of the service are specified in the proposal/order form prepared separately for each project and constitute an integral part of this agreement.

This agreement governs the general terms and conditions of Project Services. Subscription Services (ERP, CRM, E-Commerce, B2B, Call Center, Email, Consulting, and Advertising Management modules) are subject to the subscription terms and Conditions of Use; the delivery, acceptance, and intellectual property provisions of this agreement do not apply to them.

Project Services:

• Mobile App Development: iOS and Android app development and release processes;
• Web Platform: Development of a fully functional web system beyond a simple promotional site;
• Bot Development: WhatsApp, Telegram, and web chat bots;
• Custom Module Development: Development of workflows specific to the Customer on top of Blesyum modules;
• Setup and Data Migration: data migration from legacy systems, installation, deployment, and training;
• Integration: integration with the client’s existing systems and third-party services;
• AI Integration: AI solutions powered by the client’s own data;
• Support Packages: Contract-based maintenance, support, and prioritization.

The contract term is the period between the start and end dates specified in the proposal/order form. Unless written notice of termination is provided at least 30 days prior to the end of the term, the contract is automatically renewed for the same duration and under the same terms and conditions.

5.1. Service Fee

The service fee is invoiced according to the amount and payment schedule specified in the quote/order form. Payment periods (monthly, annually, or on a project basis) are specified in the proposal form.

5.2. Payment Term

Invoices must be paid within 7 (seven) days from the invoice date.

5.3. Late Payment Interest

A monthly late payment interest rate of 2% (two percent) applies to invoices not paid by the due date.

5.4. Third-Party Fees

The fees for third-party services procured on behalf of the Customer as part of the project (domain name, server and hosting, SMS/email sending quotas, app store developer account, artificial intelligence provider usage fees, third-party licenses) are separate from the service fee. These fees are either paid directly to the relevant provider or invoiced separately by Blesyum and listed in the proposal form.

5.5. Down Payment

For project-based work, unless otherwise specified in the proposal form, 50% of the total amount is collected as a down payment at the start of the project.

5.6. Payment Methods

Payments may be made via bank transfer/EFT, credit card, or online payment through the customer portal (accounts.blesyum.com).

• To provide the services specified in the quote/order form in accordance with professional standards;
• To report on the project process transparently via the customer portal (accounts.blesyum.com);
• To protect the Customer’s confidential information and not share it with third parties;
• To adhere to delivery deadlines and notify the Customer in the event of a delay;
• To continuously improve service quality and operate in accordance with industry standards;
• To transparently report advertising expenditures in advertising management services.

• Provide the necessary information, documents, content, and materials for the project in a timely manner;
• Pay the service fee in accordance with the terms and conditions specified in the contract;
• Complete revision and approval processes within a reasonable timeframe;
• To provide the access information required by Blesyum (hosting, domain name, advertising accounts, etc.);
• To provide the necessary feedback regarding the project in a timely manner;
• To agree that advertising management services will be conducted within the approved budget.

8.1. Delivery

Project deliveries are made in accordance with the timeline specified in the proposal form. The delivery timeframe is contingent upon the Customer providing the necessary information, access, and materials on time.

⚠ There is no concept of “delivery” in Subscription Services: performance begins as soon as the account is opened and the module is made available for use.

8.2. Revision Rights

Unless otherwise specified in the proposal form, 2 (two) rounds of revisions are granted for each delivery. Additional revisions will be billed separately.

8.3. Acceptance

If the Customer does not raise a written objection within 5 (five) business days of receiving the delivery, the delivery is deemed accepted.

• Until the project fee is paid in full, all intellectual property rights in the project deliverables belong to Blesyum;
• Upon full payment, unless otherwise specified in the contract, the economic rights to the project deliverables developed specifically for the Customer are transferred to the Customer;
• Intellectual property rights over platforms and modules, tools, libraries, frameworks, and infrastructure solutions developed by Blesyum itself remain with Blesyum in all cases. If the project deliverable is built on top of these (e.g., a custom module), the transfer applies only to the portion developed specifically for the Customer; the platform required for the module to function may be used as long as the subscription remains active;
• Blesyum reserves the right to use all projects for reference purposes;
• Materials subject to third-party licenses are governed by the relevant license terms.

Unless otherwise agreed in writing, Blesyum Software and Technology Limited has the right to use the projects it has completed for reference, portfolio, case studies, social media posts, website content, advertising campaigns, presentations, and similar promotional activities.

The Client acknowledges that designs, software, brand names, logos, screenshots, performance data (such as revenue, conversion rates, etc., in anonymized form), and project deliverables produced within the scope of the project may be used for promotional purposes.

If the Client requests that the project be kept strictly confidential;

this request must be communicated in writing prior to the contract or at the start of the project. The confidentiality request is evaluated as part of a special service. A confidentiality fee is also charged in this context. The confidentiality fee is specified separately in the quote/order form and collected in advance.

Unless the confidentiality fee is paid, the project is deemed open for use as a reference.

Blesyum will not disclose the Customer’s trade secrets, source codes, or confidential information outside the scope of the contract; however, it reserves the right to disclose the existence and general scope of the project.

1. Confidentiality

The parties undertake not to share with third parties any trade secrets, customer information, pricing, business strategies, or other confidential information obtained from each other during the term of this Agreement and for a period of 3 (three) years following its termination.

The confidentiality obligation does not apply to: (a) disclosures made to competent authorities when legally required; (b) information that has become public knowledge; and (c) disclosures made with the prior written consent of one of the parties.

11.1. Ordinary Termination

Either party may terminate this Agreement by providing written notice at least 30 (thirty) days prior to the expiration of the term of the Agreement.

11.2. Termination for Cause

If one of the parties breaches its contractual obligations and fails to remedy such breach within 15 (fifteen) days despite a written warning, the other party may terminate the contract immediately.

11.3. Default on Payment

If the Customer fails to fulfill its payment obligations for a period of 30 (thirty) days, Blesyum reserves the right to suspend the service or terminate the contract. In this case, the Customer is obligated to pay the cost of services rendered up to that date, as well as any late payment interest.

11.4. Consequences of Termination

In the event of termination, the Customer shall pay for completed work; ongoing work shall be suspended; and undelivered deliverables shall be delivered to the Customer after payment has been made.

Natural disasters, war, epidemics, legal regulations, internet infrastructure outages, cyberattacks, and similar events beyond the control of the parties shall be considered force majeure. The parties’ obligations shall be suspended for the duration of the force majeure event. If the force majeure event exceeds 60 (sixty) days, each party shall have the right to terminate the contract without liability for damages.

In the event of disputes arising from this agreement, amicable resolution methods shall be sought first. If a resolution cannot be reached, the Istanbul Anatolian Courts and Enforcement Offices shall have jurisdiction. This agreement is governed by the laws of the Republic of Turkey.

• Should any provision of this contract be found invalid or unenforceable, this shall not affect the validity of the remaining provisions;
• Any amendments to this contract shall be valid only if made in writing and by mutual agreement of the parties;
• The failure of either party to exercise a right under this Agreement shall not constitute a waiver of that right;
• The provisions of this Agreement, together with the offer/order form, privacy policy, KVKK information notice, and other legal documents, constitute a single, integrated whole.

• Blesyum Software and Technology Limited Company
• Orta Mah. Alparslan St. No. 8, 34880 Kartal/Istanbul
• Email: hello@blesyum.com | Phone: 0850 307 71 77
• Customer Portal: accounts.blesyum.com