Cancellation and Return Policy

2.1. Project Services

(Mobile app development, web platform, bot development, custom module development, installation and data migration, integration, AI integration)

• Cancellation before service begins: The customer may cancel their order before service begins. In this case, the cost of any preliminary work performed up to that point will be deducted from the advance payment, and the remaining amount will be refunded within 14 (fourteen) business days.
• Cancellation after service begins: For cancellations made after project work has begun, the Customer is responsible for paying for the completed phases. If there is a remaining balance, it will be refunded within 14 (fourteen) business days.
• After project delivery: No refunds are issued for project deliverables that have been delivered and accepted.

2.2. Subscription Services

(ERP, CRM, E-Commerce, B2B, Call Center, Email, Consulting, and Advertising Management modules)

• Free trial: Each module begins with a 14 (fourteen) day free trial. If you cancel during the trial period, no charges will be applied; no refund is applicable since no payment has been received.
• Cancellation: You can cancel your subscription with a single click from the dashboard (accounts.blesyum.com → Subscription). Cancellation takes effect at the end of the billing period: you’ll continue to use the service until the end of the period you’ve paid for, and no charge will be applied for the next period. If you change your mind, you can reverse the cancellation from the same screen before the period ends.
• Current billing period: The fee for a billing period that has already begun and been billed is non-refundable. For monthly subscriptions, cancellation affects only the current billing period; for annual subscriptions, it does not affect your rights through the end of the year—the service remains active until the end of the subscription period.
• Early termination of an annual subscription: If an annual subscription is terminated mid-period, no refund is issued for the remaining months; the subscription remains active until the end of the period. If there is a service interruption caused by Blesyum that cannot be resolved, the fee corresponding to the duration of the interruption will be refunded on a pro-rata basis.
• Plan changes: When upgrading to a higher plan, the difference in price is charged; downgrading to a lower plan takes effect in the next billing period, and the difference is not refunded.
• Your Data: Access is disabled when the subscription ends; your data is retained for 30 days, during which you can export it. At the end of the 30th day, the data is permanently deleted; this is a data protection obligation independent of refund conditions.

2.3. Support Packages

• Cancellation before the period begins: A full refund is issued for cancellations made before the support package period begins.
• Cancellation during the term: The fee is reduced in proportion to the support time used or requests made, and the remaining amount is refunded.
• Work outside the scope: Work that is not covered by the support package and is billed separately is not eligible for a refund after it has been delivered.

In accordance with the Consumer Protection Law No. 6502 and the Regulation on Distance Contracts:

• These rights apply only to Customers acting as consumers (i.e., those not acting for commercial or professional purposes). Blesyum services are primarily offered to commercial businesses, and the right of withdrawal does not apply to services purchased for commercial purposes.
• Provided that the performance of the service has not yet begun, the Customer may exercise the right of withdrawal within 14 (fourteen) days from the order date. In Subscription Services, the opening of the account and the provision of the module for use are considered the start of performance; therefore, the 14-day free trial serves as a substitute for the right of withdrawal and offers a broader scope of options.
• For services provided digitally and where performance has begun (Regulation Art. 15/ğ), the right of withdrawal cannot be exercised. The Customer was informed of this matter and gave consent at the time of order confirmation.
• If the right of withdrawal is validly exercised, the refund must be made within 14 (fourteen) days from the date Blesyum receives the notice of withdrawal.

4.1. Circumstances Under Which a Refund Will Be Issued

• Failure to provide the service specified in the order/quote form at all;
• The service being provided in a manner that substantially differs from the scope specified in the order/quote form and not being rectified by Blesyum within a reasonable time;
• The right of withdrawal is exercised within the statutory timeframe and in a valid manner;
• Mutual agreement is reached between the parties.

4.2. Circumstances Under Which Refunds Will Not Be Granted

• Digital services for which performance has begun and/or been completed;
• Project deliverables delivered with the customer’s approval;
• Amounts paid to third parties on behalf of the customer (domain name, server, SMS/email quota, app store account, third-party licenses);
• Cancellation requests due to delays resulting from the customer’s own failure to provide necessary information or materials;
• The customer’s subjective dissatisfaction (in cases where there are no technical errors or scope deficiencies);
• Services obtained from third parties, such as domain names, hosting, and SSL certificates.

• Refunds are processed via the same method used for payment (bank transfer, credit card).
• Refunds for payments made by credit card will appear on your card within 5–10 business days, depending on bank processing times.
• Refunds for payments made via bank transfer/EFT will be processed to the IBAN number provided by the Customer within 30 (thirty) business days.

You can submit your cancellation and refund requests using the following methods:

• Email: Send an email to hello@blesyum.com with the subject line “Cancellation/Refund Request”;
• Phone: 0850 307 71 77;
• Customer Portal: By submitting a support request via accounts.blesyum.com;
• Mail: Orta Mah. Alparslan Sok. No: 8, 34880 Kartal/Istanbul.

Your request must include your first and last name, order/project number, reason for cancellation or return, and any relevant documents, if applicable.

Requests will be reviewed within 7 (seven) business days at the latest, and the outcome will be communicated to you.

If a resolution cannot be reached regarding cancellations and returns, individual consumers may file a claim with the Consumer Arbitration Boards or Consumer Courts, while corporate customers may file a claim with the Istanbul Anatolia Courts and Enforcement Offices.

Ministry of Trade Consumer Complaint Hotline: 175

Blesyum reserves the right to update this Cancellation and Return Policy in accordance with legal regulations. The current policy is published at www.blesyum.com.