Distance Service Sales Agreement

This agreement, in accordance with the provisions of the Consumer Protection Law No. 6502 and the Regulation on Distance Contracts, regulating the rights and obligations of the parties regarding the provision of digital services ordered by the Customer via electronic means (through the www.blesyum.com website, email, phone, or the customer portal).

The type, scope, duration, price, and payment terms of the service are displayed in the order summary and the Subscription screen of the customer portal for Subscription Services, and in the quote/order form for Project Services.

A) Subscription Services — cloud-based business software modules: ERP, CRM, E-Commerce, B2B, Call Center, Email, Consulting, and Advertising Management. These services are available on a monthly or annual subscription basis and begin with a 14 (fourteen)-day free trial. Version updates and bug fixes are included in the fee for the duration of the subscription.

B) Project Services — Custom development projects for the Customer:

• Mobile App Development: iOS and Android app development and release processes;
• Web Platform: Development of a fully functional web system beyond a simple promotional site;
• Bot Development: WhatsApp, Telegram, and web chat bots;
• Custom Module Development: Building workflows specific to the customer on top of Blesyum modules;
• Setup and Data Migration: data migration from legacy systems, installation, deployment, and training;
• Integration: integration with the client’s existing systems and third-party services;
• AI Integration: AI solutions powered by the customer’s own data;
• Support Packages: Contract-based maintenance, support, and prioritization.

4.1. Service Fees

Service fees are listed in Turkish Lira (TRY), including all taxes: For Subscription Services, in the order summary and on the Subscription screen of the dashboard; for Project Services, in the quote/order form.

Third-party fees collected on behalf of the customer (domain name, server, SMS/email quota, app store account, third-party licenses) are separate from the service fee and are listed separately.

4.2. Payment Method

Payment can be made online via credit/debit card (customer panel accounts.blesyum.com → Payment Methods) or by bank transfer/EFT. Card payments are processed through the iyzico Payment Services Inc. infrastructure; your card information is not transmitted to Blesyum and is not stored by Blesyum.

For Subscription Services, unless the Customer specifies otherwise, the subscription automatically renews at the end of the subscription period and is charged to the registered payment method. You can disable automatic renewal in the dashboard before the period ends.

4.3. Invoice

The invoice is issued within the legally required timeframe following payment and is sent to the Customer electronically.

5.1. Start of Service

For Subscription Services, performance begins immediately upon account activation and the module becoming available for use; there is no expectation of indefinite delivery. For Project Services, performance begins following order confirmation and, if applicable, the completion of the down payment. In both cases, the start date can be tracked via the customer dashboard.

5.2. Delivery Timeframe

The delivery timeframe is within the period specified in the order/quote form. If the Customer fails to provide the necessary information, documents, and materials on time, the delivery timeframe may be extended accordingly.

5.3. Delivery Method

For Subscription Services, the service is provided online via the customer portal and module addresses; there is no separate delivery process. For Project Services, deliverables are provided via the customer dashboard, by email, by granting access to the source code repository, or by publishing directly to the relevant platform.

6.1. Right of Withdrawal for Digital Services

Pursuant to Law No. 6502 and Article 15/ğ of the Regulation on Distance Contracts, the right of withdrawal cannot be exercised for services provided digitally where performance has already begun.

6.2. Circumstances Under Which the Right of Withdrawal May Be Exercised

The right of withdrawal arises only for Customers acting in their capacity as consumers (i.e., not for commercial or professional purposes). Provided that the performance of the service has not yet begun, the Customer may exercise the right of withdrawal within 14 (fourteen) days from the order date. The notice of withdrawal must be submitted in writing (via email or regular mail).

For Subscription Services, the opening of the account and the activation of the module are considered the start of service provision. Therefore, each module begins with a 14-day free trial: no fees are charged during the trial period, and the Customer can cancel with a single click.

6.3. Refund in Case of Withdrawal

If the right of withdrawal is validly exercised, the amount paid by the Customer will be refunded via the same payment method within 14 (fourteen) days from the date Blesyum receives the notice of withdrawal. The cost of partially performed services will be deducted from the refund amount.

The Customer has been informed of the following matters prior to placing an order:

• The essential characteristics, scope, and duration of the service;
• The service provider’s name, address, and contact information;
• The service fee (including all taxes);
• The payment method and schedule;
• The right of withdrawal and its terms of use;
• Procedures for filing complaints and objections.

8.1. Blesyum’s Obligations

• To provide the services specified in the order/quote form in full and in accordance with professional standards;
• To share the project process transparently via the customer dashboard;
• To protect the confidentiality of customer information;
• To act in compliance with applicable laws and regulations.

8.2. The Customer’s Obligations

• To pay the service fee on time;
• To provide the necessary information and materials for the project;
• To complete approval and feedback processes within a reasonable timeframe;
• To use the access credentials provided by Blesyum securely.

Blesyum guarantees that the delivered service outputs will conform to the specifications outlined in the order/quote form. Technical errors identified after delivery will be corrected free of charge within 30 (thirty) days. This period does not cover requests for design preferences or scope changes.

The Customer’s personal data is processed in accordance with the provisions of the Personal Data Protection Law No. 6698. For detailed information, please review our Privacy Policy at and our Personal Data Protection Information Notice at.

In the event of disputes arising from this agreement, if the service fee falls below the monetary threshold set by the Ministry of Trade, claims may be filed with the Consumer Arbitration Boards; if it exceeds this threshold, claims may be filed with the Consumer Courts. For corporate customers, the Istanbul Anatolian Courts and Enforcement Offices have jurisdiction.

This agreement enters into force on the date it is electronically approved by the Customer. The text of the agreement is always accessible via the customer portal (accounts.blesyum.com).

• Blesyum Software and Technology Limited Company
• Orta Mah. Alparslan St. No: 8, 34880 Kartal/Istanbul
• Email: hello@blesyum.com | Phone: 0850 307 71 77
• Customer Portal: accounts.blesyum.com

For complaints, contact the Ministry of Trade’s Consumer Complaint Hotline: 175